IT42815: UNABLE TO COLLECT PERFORMANCE DATA ON VCENTER HOSTS

APAR status

• Closed as program error.

Error description

• unable to collect performance data on vCenter hosts. in the
  tracemessage_0.log file a search for the vCenter uuid will find
  entries like this:
  
  2022-12-27 06:30:48.008-0800 [SystemActionProcessThread]
  [NewDispatch.processSystemActionRequest] [INFO] Performance task
  submitted to task tracker -19172
  9b8c5f30-45d2-11ed-8eff-0330e309b88d\perf_monitor\19172
  2022-12-27 06:31:16.119-0800 [Respond]
  [CollectorUtil.handleResult] [INFO] Sending
  ExternalProcessResult[processID=-19172, success=true, epRelativ
  eWorkingDir=9b8c5f30-45d2-11ed-8eff-0330e309b88d\perf_monitor\1
  9172,returnCode=2147483647, returnCodeIndicatingSuccess=21474836
  to queue  processID=-19172
  2022-12-27 06:31:16.119-0800 [Respond]
  [UploadUtil.uploadPerformanceMonitorResult] [INFO] First
  performance monitor, delta file is not generated C:\IBM/log/9b8
  c5f30-45d2-11ed-8eff-0330e309b88d\perf_monitor\19172
  2022-12-27 06:31:16.119-0800 [Respond]
  [CollectorUtil.handleResult] [INFO] Removing from queue process
  ID -19172
  
  it suggests that the issue is time synchronization between the
  data collector and the vCenter, but a check of the time shows
  that settings are correct and in sync.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring and collecting         *
  * performance data on vCenter hosts                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights is unable to collect performance data on    *
  * vCenter hosts.                                               *
  * In the tracemessage_0.log file a search for the vCenter      *
  * uuid will find entries like this:                            *
  *                                                              *
  * 2022-12-27 06:30:48.008-0800 [SystemActionProcessThread]     *
  * [NewDispatch.processSystemActionRequest] [INFO] Performance  *
  * task                                                         *
  * submitted to task tracker -19172                             *
  * 9b8c5f30-45d2-11ed-8eff-0330e309b88d\perf_monitor\19172      *
  * 2022-12-27 06:31:16.119-0800 [Respond]                       *
  * [CollectorUtil.handleResult] [INFO] Sending                  *
  * ExternalProcessResult[processID=-19172, success=true,        *
  * epRelativ                                                    *
  * eWorkingDir=9b8c5f30-45d2-11ed-8eff-0330e309b88d\perf_monito *
  * r\1                                                          *
  * 9172,returnCode=2147483647,                                  *
  * returnCodeIndicatingSuccess=21474836                         *
  * to queue  processID=-19172                                   *
  * 2022-12-27 06:31:16.119-0800 [Respond]                       *
  * [UploadUtil.uploadPerformanceMonitorResult] [INFO] First     *
  * performance monitor, delta file is not generated             *
  * C:\IBM/log/9b8                                               *
  * c5f30-45d2-11ed-8eff-0330e309b88d\perf_monitor\19172         *
  * 2022-12-27 06:31:16.119-0800 [Respond]                       *
  * [CollectorUtil.handleResult] [INFO] Removing from queue      *
  * process                                                      *
  * ID -19172                                                    *
  *                                                              *
  * it suggests that the issue is time synchronization between   *
  * the                                                          *
  * data collector and the vCenter, but a check of the time      *
  * shows                                                        *
  * that settings are correct and in sync.                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q23   [ 54X-IBM-SI ]
  ( release target 1Q 2023 / February )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels