IT42656: ANS0361I DIAG: DBUPDENTRY(): INSERT(): ERRNO = 28, "NO SPACE LEFT ON DEVICE", DSM.OPT BECOMES EMPTY (0 BYTES)

APAR status

• Closed as program error.

Error description

• The following errors may be seen when attempting to start the
  client:
  
  ANS1017E SESSION REJECTED: TCP/IP CONNECTION FAILURE
  
  The following error will also be seen in the IBM Spectrum
  Protect client error log:
  
  ANS0361I DIAG: dbUpdEntry(): Insert(): errno = 28, "No space
  left on device"
  
  This condition can occur when IBM Spectrum Protect
  Backup-Archive Client services are started but there is no free
  space on the drive where the dsm.opt file resides.
  
  Due to the empty dsm.opt file and the missing connection
  information, the Backup-Archive Client cannot connect to the IBM
  Spectrum Protect Server (ANS1017E) and the dsm.opt will need to
  be restored or manually recreated.
  
  
  IBM Spectrum Protect Versions Affected: 8.1.xxx Windows
  Additional Keywords: IT36288
  

Local fix

• Ensure the location being used to store the dsm.opt file has
  adequate free disk space and is not at risk of becoming full
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect backup-archive client versions 8.1.13,  *
  * 8.1.14, 8.1.15, 8.1.16, and 8.1.17 running on Windows x64    *
  * and Linux x86_64 platforms                                   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * projected to be fixed in IBM Spectrum Protect backup-archive *
  * client level 8.1.17.2 and 8.1.19.                            *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• The user options file dsm.opt remains the same and no changes
  are made if no space left on the device. All subsequent dsmc or
  scheduled operations succeeds
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels