IT42629: THE WRITE OPERATIONS TIMED OUT ON COPY TO CLOUD OPERATION TO MICROSOFT AZURE. PREVIOUS FIX WAS INCOMPLETE

APAR status

• Closed as program error.

Error description

• During copy to cloud to Microsoft Azure with a connection
  throttled, IBM Spectrum Protect Plus can  hit
  
  timeouts that are  specific to Microsoft Azure because its
  
  SDK behaves differently from all other cloud providers.
  
  The job log will show:
  WARN,<<<date>>>,CTGGA1915,Error occurred on Storage vSnap
  replication Please check vSnap Storage logs.
  ERROR,<<<date>>>,CTGGA0309,Copy failed for snapshot (ID: 3712)
  from source [server: server.com  volume:
  spp_1148_2563_1801f7b0895__1801f7b106f_15_vsnap
  
    snapshot: spp_1148_2581_89_182aeff4a48] to target [server:
  https://web.address.net:443  volume: bucket].
  
    Error: Exception: Failed to upload metadata: ('Connection
  aborted.'  timeout('The write operation timed out' ))
  ERROR,<<<date>>>,CTGGA0310,Skipping remaining snapshots for
  volume
  ....
  
  This issue is a timeout during metadata upload.
  
  | MDVPARTL 10.1.12 5737SPLUS | IT42315
  
  
  IBM Spectrum Protect Plus Versions Affected:
  
  IBM Spectrum Protect Plus 10.1.12.2 and later
  
  
  
  Additional Keywords: SPP, SPPlus, TS011121473, Azure, timeout,
  Microsoft
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus levels 10.1.3 to 10.1.13           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus levels    *
  * 10.1.13.1 and 10.1.14. Note that this is subject to change   *
  * at the discretion of IBM.                                    *
  ****************************************************************
  

Problem conclusion

• Implemented code fixes to perform multiple retries if the cloud
  metadata fails to upload. Some intermittent failures are
  possible when the network connection is unreliable. The issue
  can be resolved by automatically retrying the failed upload.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• vSnap
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels