IT42374: FAILURE TO LOAD RESOURCES - BLOCK STORAGE SYSTEMS PAGE

APAR status

• Closed as program error.

Error description

• It has been observed that occasionally Storage Insights users
  will experience a failure to load the Resources - Block Storage
  Systems page. The following error will be displayed:
  Oops something wrong happened on our end. Try refreshing the
  page to fix the issue. Error code: TSS:500. Reference ID:
  xxxxxxxxxxxxxxxxxx
  This problem will only happen in one browser session; it will
  not be reproducible in a private browser window or on a
  different browser. The underlying problem comes from when a
  Storage Insights user has a very specific saved sorting order
  for a panel - the definition for which is cached in such a way
  that when the user returns to that view later, Storage Insights
  logs an internal exception and raises the oops error message
  listed above.
  ____________________________________________________
  The defect is against component: 5608TPCSI
  Server/Manager build/release: 5.4.x
  Problem as described by customer:
  Initial customer impact (low/med/high): med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring                        *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * It has been observed that occasionally Storage Insights      *
  * users will experience a failure to load the                  *
  * Resources > Block Storage Systems page.                      *
  *                                                              *
  * The following error will be displayed:                       *
  * Oops something wrong happened on our end.                    *
  * Try refreshing the page to fix the issue.                    *
  * Error code: TSS:500. Reference ID: xxxxxxxxxxxx              *
  *                                                              *
  * This problem will only happen in one browser session;        *
  * it is not reproducible in a private browser window or        *
  * on a different browser. The underlying problem comes         *
  * from when a Storage Insights user has a very specific        *
  * saved sorting order for a panel - the definition for which   *
  * is cached in such a way that when the user returns to        *
  * that view later.                                             *
  * Storage Insights logs an internal exception and raises       *
  * the "oops" error message listed above.                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q23   [ 54X-IBM-SI ]
  ( release target 2Q 2023 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels