IBM Support

IT42282: VMWARE BACKUP'S OF WINDOWS VIRTUAL MACHINES, WITH FILE INDEXING ENABLED, HANG.

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APAR status

  • Closed as program error.

Error description

  • IBM Spectrum Protect Plus backups, of Windows Virtual Machines,
    with file indexing enabled, can hang, with repeated message,
    Waiting for remote operation to complete on server #.#.#.#
    
    The following messages are seen within the Job Log:
    DETAIL,<timestamp>,2,2,CTGGA3511,[#.#.#.#] The discovered file
    list[81786606_Volume{b753e56b-d696-488a-bae0-afdfce9cdc8c}_file
    list.zip]has been uploaded to
    [https://#.#.#.#/api/fileops/upload?location=1664166600042] of
    IBM Spectrum Protect Plus.
    DETAIL,<timestamp>,2,2,CTGGA3503,[#.#.#.#] File Discovery is
    done.
    DETAIL,<timestamp>,2,2,CTGGA2325,Waiting for remote operation to
    complete on server #.#.#.#
    DETAIL,<timestamp>,2,2,CTGGA2325,Waiting for remote operation to
    complete on server #.#.#.#
    
    
    IBM Spectrum Protect Plus Versions Affected:
    IBM Spectrum Protect Plus 10.1.12
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.12                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in IBM Spectrum Protect Plus level     *
    * 10.1.12.2, 10.1.13. Note that this is subject to change at   *
    * the discretion of IBM                                        *
    ****************************************************************
    

Problem conclusion

  • This problem has been fixed so that virtual machine file
    indexing used to hang, can be completed successfully.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT42282

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A1A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2022-10-18

  • Closed date

    2022-11-10

  • Last modified date

    2022-11-10

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • Hypervis
    

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1A","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
01 February 2024