IBM Support

IT42091: SPECTRUM PROTECT PLUS CONTAINER BACKUP OR RESTORE HANGS WITH 'UTF-8' CODEC CAN'T DECODE ERROR

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APAR status

  • Closed as program error.

Error description

  • At the end of a job Spectrum Protect Plus Container Backup
    Support collects logs of the containers. This operation can fail
    with the error message: 'utf-8' codec can't decode byte 0xb0 in
    position 18417617: Invalid start byte. The exact value of the
    position may vary. The associated job will fail to run to
    completion. There is no message ID associated with this error
    message.
    
    The defect can be confirmed by searching for the "'utf-8' code
    can't decode" message with no message ID and the job is running
    an abornmally long time. The job must be cancelled so that the
    SLA of the job can continue to execute. Since the job has
    already finished backup operations at the point this error
    occurs, one may keep finished backups in the cancellation
    prompt.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Plus Container Backup Support level 10.1.12 on  *
    * OpenShift and Kubernetes platforms                           *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in IBM Spectrum Plus Container Backup  *
    * Support level 10.1.12.1 and 10.1.13. Note that this is       *
    * subject to change at the discretion of IBM                   *
    ****************************************************************
    

Problem conclusion

  • IBM Spectrum Protect Plus Container Backup Support jobs of types
    backup and restore to and from vSnap or S3 compatible storage
    will no longer hang due to malformed UTF-8 text.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT42091

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A1C

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2022-09-19

  • Closed date

    2022-10-13

  • Last modified date

    2022-10-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • k8s      ocp
    

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1C","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
01 February 2024