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IT42079: INTERNAL ERROR 500 ON GUI WHEN ATTEMPTING TO START AD HOC BACKUP JOB

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APAR status

  • Closed as program error.

Error description

  • An ad hoc backup started in the IBM Spectrum Protect Plus GUI
    can stop with the following message seen in the GUI :
    {"timestamp":"<timestamp>","status":500,"error":
     "Internal Server Error","message":""}
    In the appliance, the log file
    ?/data/log/nodejscdmservice/ecxngp.log? will show :
    
    <timestamp> - info: REQUEST received from client at
                        IP=<BrowserHostIP> ==> METHOD(POST)
                        URL(/ngp/hypervisor?action=adhoc)
                        SESSION ID(<SessionID>)
    <timestamp> - info: Established request ID=<requestID> for
                        request=/ngp/hypervisor?action=adhoc in
                        session ID=<SessionID>
    <timestamp> - info: Started step 'adhocRun_hypervisor
                        (adhoc_run)' in session ID '<SessionID>'
    <timestamp> - info: Sending HTTPS request for session
                        ID(<SessionID>):
    <timestamp> - info: Request options for session ID(<SessionID>):
       {"host":"localhost",
        "port":null,
        "path":"/api/endeavour/job?excludeMarkDeleted=true&
          filter=[{"property":"caseSensitive","value":"yes"},
                  {"property":"name","value":"vmware_undefined"}]",
      "method":"GET",
     "headers":{"Content-Type":"application/json",...
    <timestamp> - info: Response headers for session ID(<SessionID>)
          from path /api/endeavour/job?excludeMarkDeleted=true&
          filter=[{"property":"caseSensitive","value":"yes"},
                  {"property":"name","value":"vmware_undefined"}]:
          {"x-ratelimit-remaining-zuul_spectrum-protect-core_
            127.0.0.1":"998",...
    TypeError: Cannot read property 'name' of undefined
        at /opt/ECX/spp/adhocRun.js:89:37
        at IncomingMessage.<anonymous>
           (/opt/ECX/spp/ecxngp.js:2917:7)
        at IncomingMessage.emit (events.js:412:35)
        at endReadableNT (internal/streams/readable.js:1334:12)
        at processTicksAndRejections
           (internal/process/task_queues.js:82:21)
    
    The problem can affect any protected entity : VMware or Hyper-V
    guests, databases, etc.
    Scheduled backups are not affected.
    
    IBM Spectrum Protect Plus Versions Affected:
    IBM Spectrum Protect Plus 10.1.x
    
    Additional Keywords: SPP, SPPLUS, TS010394935
    

Local fix

  • As temporary alternative to an ad hoc backup, create a temporary
    SLA and schedule it to run only once as required.
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Level 10.1.10, 10.1.11, 10.1.12         *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in IBM Spectrum Protect Plus level     *
    * 10.1.13. Note that this is subject to change at the          *
    * discretion of IBM                                            *
    ****************************************************************
    

Problem conclusion

  • This problem has been fixed so the data is now processed
    correctly and no Error 500 appear on Adhoc backup.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT42079

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A1A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2022-09-19

  • Closed date

    2022-11-16

  • Last modified date

    2022-11-16

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • UI
    

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1A","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
01 February 2024