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IT41900: HYPER-V BACKUP FAILS WITH CTGGA0076 AND ERROR CODE 32790

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • After a failed backup of a Hyper-V guest with IBM Spectrum
    Protect Plus, the next backup can fail if some folders in the
    Hyper-V host were not cleaned up.
    
    
    The backup will fail with following error in the Joblog:
    ERROR,<date>,2,CTGGA0076,Unprotected VM:  <vmname>. Last error:
    [Error code: 32790. Error Description: Failed to export virtual
    machine 'vmname' because export directory named
    'c:\programdata\spp\mounts\string_tmp\Virtual Machines' already
    exists. (Virtual machine ID <UID>). WMI error: <WMI error XML
    string>
    
    * Note the WMI error XML string has been removed from this APAR
    for readability.
    
    
    
    IBM Spectrum Protect Plus Versions Affected:
    IBM Spectrum Protect Plus 10.1.x
    
    Additional Keywords: SPP, SPPlus, TS010235973
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.3, 10.1.4, 10.1.5,      *
    * 10.1.6, 10.1.7, 10.1.8, 10.1.9, 10.1.10 and 10.1.11          *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See error description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply the fixing level when available. This problem is       *
    * currently projected to be fixed in IBM Spectrum Protect Plus *
    * level 10.1.12. Note that this is subject to change at the    *
    * discretion of IBM.                                           *
    ****************************************************************
    

Problem conclusion

  • This problem can occur when initial export attempt fails and
    Spectrum Protect Plus attempts to retry the export. A change was
    made to ensure the initial export directory is cleaned up before
    retrying the export.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT41900

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A1A

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2022-08-31

  • Closed date

    2022-09-08

  • Last modified date

    2022-09-08

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • Hypervis Hyper-V
    

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A1A","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
01 February 2024