IT41862: SERVER IS NO LONGER RUNNING AS PID=XXXXX SHUTTING DOWN SERVERMON

8.1.15.100-IBM-SPSRV-WindowsX64
8.1.15.100-IBM-SPSRV-Linuxx86_64
8.1.15.100-IBM-SPSRV-Linuxs390x
8.1.15.100-IBM-SPSRV-Linuxppc64le
8.1.15.100-IBM-SPSRV-AIX

APAR status

• Closed as program error.

Error description

• The servermon.exe binary of an IBM Spectrum Protect Server
  8.1.15.0 Alwaysonservermon component on Windows will terminate
  with the following message in the servermon.log file if the
  server is started as a service.
  
  Server is no longer running as pid=xxxxx shutting down servermon
  
  No servermon process is running against this instance.
  
  IBM Spectrum Protect Versions Affected:
  IBM Spectrum Protect server 8.1.15.0 on Windows platform
  
  Additional Keywords:
  Spectrum Protect; TS009920294; servermon; alwaysonservermon;
  servermon no longer running; shutting down servermon
  

Local fix

• If server is started manually in the foreground with
  dsmserv.exe, then the servermon component will also start.
  
  If the Server cannot be stopped and restarted in foreground, use
  the Perl script instead in cases when Servermon collection is
  needed on 8.1.15 Windows servers running as a service.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 8.1.15.100 and 8.1.16. Note  *
  * that this is subject to change at the discretion of IBM.     *
  *                                                              *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels