IT41800: CANNOT COLLECT PERFORMANCE METADATA FOR VSP 5500. [HITACHI VSP MODEL IS NOT KNOWN. A MATCHING EXPORT TOOL CAN'T BE FOUND.]

APAR status

• Closed as program error.

Error description

• Performance monitoring does not start for VSP 5500 storage.  The
  following message appears in the Performance Monitor Status
  column:
  
  Performance metadata can't be collected because the Hitachi VSP
  Model is not known. A matching Export Tool can't be found.
  
  process_hitachi_vsp.log:
  2022-08-15 09:41:59.367 - INFO - Looking up Export Tool
  directory...
  2022-08-15 09:41:59.367 - ERROR - Unknown VSP model "VSP 5500",
  cannot find Export Tool
  ...
  2022-08-15 09:41:59.369 - DEBUG - Writing status file...
  2022-08-15 09:41:59.371 - DEBUG - Exit code: -47
  2022-08-15 09:41:59.373 - INFO - Exit code stored: -47
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring VSP 5500               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Performance monitoring does not start for VSP 5500 storage.  *
  *                                                              *
  * The following message appears in the Performance Monitor     *
  * Status column:                                               *
  *                                                              *
  * Performance metadata can't be collected because the Hitachi  *
  * VSP Model is not known. A matching Export Tool can't be      *
  * found.                                                       *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  
  Note: The 3Q22 data collector package (Build 20220824-0648) did
  not include the correct hitachi_vsp.exe version.  This APAR
  update resolves that as well with hitachi_vsp.exe v1.5.185.110.
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q22   [ 54X-IBM-SI ]
  ( release target 3Q 2022 / end of September )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels