APAR status
Closed as program error.
Error description
IBM Spectrum Protect for Virtual Environments 8.1.15 can crash in dsmcad, dsmagent, dsmc, or dsmcsvc. A crash can happen randomly and at any time during the operation. The stack traces found in the dsmcrash.log can vary, but one or more entries ending with "N_lib_init()+n bytes" is representative of the problem. Example of stack traces that can be found: Stack Trace: icclib085.dll, N_lib_init()+106029 bytes icclib085.dll, N_lib_init()+1277086 bytes icclib085.dll, N_lib_init()+1487828 bytes tsmapi64.dll, dsmPingEx()+514201 bytes tsmapi64.dll, dsmPingEx()+143774 bytes tsmapi64.dll, dsmPingEx()+1084998 bytes tsmapi64.dll, dsmPingEx()+269802 bytes tsmapi64.dll, dsmPingEx()+116233 bytes tsmapi64.dll, dsmPingEx()+94259 bytes tsmapi64.dll, dsmPingEx()+98973 bytes tsmapi64.dll, dsmPingEx()+102605 bytes tsmapi64.dll, dsmPingEx()+96362 bytes tsmapi64.dll, dsmPingEx()+91310 bytes tsmapi64.dll, tsmProxyStartScan()+4586 bytes tsmapi64.dll, dsmInitEx()+867 bytes dsmcsvc.exe, vmAPISendData::startSession()+675 bytes dsmcsvc.exe, VmStartAPISession()+2622 bytes dsmcsvc.exe, VmProcessCTLFiles()+796 bytes dsmcsvc.exe, VmThreadReadTop()+4740 bytes dsmcsvc.exe, startThread()+279 bytes ucrtbase.dll, o__realloc_base()+96 bytes KERNEL32.DLL, BaseThreadInitThunk()+20 bytes ntdll.dll, RtlUserThreadStart()+33 bytes OR Stack Trace: MSVCR120.dll, memcpy()+296 bytes icclib085.dll, N_lib_init()+1487861 bytes tsmapi64.dll, dsmPingEx()+514201 bytes tsmapi64.dll, dsmPingEx()+143774 bytes tsmapi64.dll, dsmPingEx()+1084998 bytes tsmapi64.dll, dsmPingEx()+111744 bytes tsmapi64.dll, dsmPingEx()+94236 bytes tsmapi64.dll, dsmPingEx()+98973 bytes tsmapi64.dll, dsmPingEx()+102605 bytes tsmapi64.dll, dsmPingEx()+96362 bytes tsmapi64.dll, dsmPingEx()+91310 bytes tsmapi64.dll, tsmProxyStartScan()+4586 bytes tsmapi64.dll, dsmInitEx()+867 bytes dsmcsvc.exe, vmAPISendData::startSession()+675 bytes dsmcsvc.exe, VmStartAPISession()+2622 bytes dsmcsvc.exe, VmThreadSendTop()+1453 bytes dsmcsvc.exe, startThread()+279 bytes ucrtbase.dll, o__realloc_base()+96 bytes KERNEL32.DLL, BaseThreadInitThunk()+20 bytes ntdll.dll, RtlUserThreadStart()+33 bytes OR icclib085.dll, N_lib_init()+106029 bytes icclib085.dll, N_lib_init()+1277086 bytes icclib085.dll, N_lib_init()+1487828 bytes tsmapi64.dll, dsmPingEx()+514201 bytes tsmapi64.dll, dsmPingEx()+143774 bytes tsmapi64.dll, dsmPingEx()+1084998 bytes tsmapi64.dll, dsmPingEx()+110351 bytes tsmapi64.dll, dsmPingEx()+269926 bytes tsmapi64.dll, dsmPingEx()+116233 bytes tsmapi64.dll, dsmPingEx()+94259 bytes tsmapi64.dll, dsmPingEx()+98973 bytes tsmapi64.dll, dsmPingEx()+102605 bytes tsmapi64.dll, dsmPingEx()+96362 bytes tsmapi64.dll, dsmPingEx()+91310 bytes tsmapi64.dll, tsmProxyStartScan()+4586 bytes tsmapi64.dll, dsmInitEx()+867 bytes dsmcsvc.exe, vmAPISendData::startSession()+675 bytes dsmcsvc.exe, VmStartAPISession()+2622 bytes dsmcsvc.exe, VmSendData()+17544 bytes dsmcsvc.exe, vmVddkBackupVM()+15199 bytes dsmcsvc.exe, vmBackupVM()+222 bytes dsmcsvc.exe, tlVMSend()+327 bytes dsmcsvc.exe, DccTxnConsumer::HandleQueue()+2009 bytes dsmcsvc.exe, DccTxnConsumer::Run()+1320 bytes dsmcsvc.exe, startThread()+279 bytes ucrtbase.dll, o__realloc_base()+96 bytes KERNEL32.DLL, BaseThreadInitThunk()+20 bytes ntdll.dll, RtlUserThreadStart()+33 bytes OR icclib085.dll, N_lib_init()+106029 bytes icclib085.dll, N_lib_init()+1277086 bytes icclib085.dll, N_lib_init()+1487828 bytes dsmcsvc.exe, ICCCrypt::cipherData()+425 bytes dsmcsvc.exe, Sess_o::sessSetPassword()+254 bytes dsmcsvc.exe, pswdFGetPassword()+454 bytes dsmcsvc.exe, scPswdEncrypt()+95 bytes dsmcsvc.exe, cuSignOnEnhanced()+4956 bytes dsmcsvc.exe, scSignOnTheSession()+521 bytes dsmcsvc.exe, DoSecureProtocol()+819 bytes dsmcsvc.exe, NegotiateSession()+877 bytes dsmcsvc.exe, OpenSess()+957 bytes dsmcsvc.exe, Logon()+778 bytes dsmcsvc.exe, CheckSession()+510 bytes dsmcsvc.exe, QueryPendingSchedule()+113 bytes dsmcsvc.exe, HandleQueryState()+136 bytes dsmcsvc.exe, DoState()+907 bytes dsmcsvc.exe, Scheduler()+134 bytes dsmcsvc.exe, dscLoop()+836 bytes dsmcsvc.exe, dscmain()+44 bytes dsmcsvc.exe, SchedulerThread()+482 bytes ucrtbase.dll, o_exp()+90 bytes KERNEL32.DLL, BaseThreadInitThunk()+20 bytes ntdll.dll, RtlUserThreadStart()+33 bytes
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * Data Protection for VMware 8.1.15.0 and 8.1.15.1 running on * * Microsoft Windows x64 and Linux x86_64. * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in versions 8.1.15.2 and 8.1.17. Note * * that this is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
A problem in the data mover code is fixed, and the crash no longer occurs.
Temporary fix
Comments
APAR Information
APAR number
IT41661
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-08-02
Closed date
2022-09-26
Last modified date
2022-09-26
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
dsmagent dsmc dsmcad dsmcsvc tsmapi64
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
26 September 2022