IT41501: FAILURE TO UPLOAD LOGS FROM SPECTRUM VIRTUALIZE TO BLUE DIAMOND

APAR status

• Closed as program error.

Error description

• Storage Insights fails to upload logs to blue diamond Spectrum
  Virtualize hardware support cases. Attempts either appear to be
  successful but no logs show up or sometimes a timeout message
  is displayed.
  Internal to Storage Insights, a null pointer
  exception is logged when this failure occurs. The internal
  messaging associated with this failure is as follows:
  Jun 27
  12:38:25 dcm-6fb444788f-jbwkj dcm error Unable to run requested
  system action {?requestID?:?<uuid_removed>?,?actionType?:?UPLOAD
  _SYSTEM_LOGS?,?system?:{?systemID?:{?systemType?:4,?systemUUID?:
  ?<uuid_removed>?,?naturalKey?:?1:4:<?serial_removed>},?summariza
  tionLevel?:?SAMPLE?},?ticket?:{?summary?:?Log upload
  test?,?problemType?:?hardware?,?detailDescription?:?Please ack
  receiving snap 1 and close.?,?logType?:?1?,?customerName?:?<?nam
  e_removed>,?customerPhone?:?<phone_number_removed>?,?customerId?
  :?<id_removed>?,?customerTrackingNumber?:?<number_removed>?,?cus
  tomerCountryName?:?United States?,?customerCountryCode?:?000?,?c
  ontactEmails?:[?<email_removed>?],?ticketNumber?:?<ticket_remove
  d>?,?uploadLogs?:true,?initialSeverity?:?minimal?,?deviceModel?:
  ?DH8",?deviceSerialNumber?:?<serial_removed>?,?deviceType?:?SAN
  Volume Controller - 2145?,?deviceCodeLevel?:?7.8.1.9 (build
  135.8.1902281802000)?}} failed for tenant <uuid_removed> for
  tenant<uuid_removed> . Exception: null
  java.lang.NullPointerException: null
  exception
  null
  java.lang.NullPointerException at com.ibm.srm.dcm.impl.manager.D
  
  CMServiceManager.requestSystemAction(DCMServiceManager.java:445)
  at com.ibm.srm.dcm.impl.DCMService.lambda$requestSystemAction$3(
  DCMService.java:263) at com.ibm.srm.dcm.impl.DCMService$$Lambda$
  496/0x000000001804ec00.call(Unknown Source) at com.ibm.srm.utils
  .api.threadpool.ThreadPool.lambda$submit$3(ThreadPool.java:105)
  at com.ibm.srm.utils.api.threadpool.ThreadPool$$Lambda$402/0x000
  000002c592440.call(Unknown Source) at
  java.util.concurrent.FutureTask.run(FutureTask.java:277) at java
  .util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor
  .java:1160) at java.util.concurrent.ThreadPoolExecutor$Worker.ru
  n(ThreadPoolExecutor.java:635) at java.lang.Thread.run(Thread.ja
  
  va:825)
  ____________________________________________________
  The
  defect is against component: 5608TPCSI
  Server/Manager
  build/release: 5.4.x
  Problem as described by customer: Unable
  to attach logs for an SVC
  Initial customer impact
  (low/med/high): med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users uploading support case logs to    *
  * Blue Diamond                                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights fails to upload logs to Blue Diamond        *
  * Spectrum                                                     *
  * Virtualize hardware support cases. Attempts either appear to *
  * be                                                           *
  * successful but no logs show up, or sometimes a timeout       *
  * message is displayed.                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q22   [ 54X-IBM-SI ]
  ( release target 3Q 2022 - July/August )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels