IT41251: STORAGE INSIGHTS PROBE AND PERFORMANCE DATA FAIL FOR LENOVO STORAGE V3700 V2 - MODEL HC4

APAR status

• Closed as program error.

Error description

• The following error is reported by the Storage Insights Data
  Collector:
  
  2022-06-15 04:27:01.500-0400 [PDC-null] [SVCNAPI.runSVCcommand]
  [INFO] SCVC CLI Command = [echo $SVC_PRODUCT_ID]
  2022-06-15 04:27:01.610-0400 [PDC-null]
  [SVCTestConnection.checkConnection] [INFO] Storage device
  product name: Lenovo Storage V3700 V2
  2022-06-15 04:27:01.610-0400 [PDC-null]
  [SVCTestConnection.checkConnection] [ERROR] Exception occured in
  TestConenction for device with ip: xxx.xxx.xxx.xxx
  com.ibm.srm.dc.common.exception.NAPIConnectionException: rc =
  30, msg = Unknown system family type for product name Lenovo
  Storage V3700 V2
               at com.ibm.srm.dc.testconn.svc.SVCTestConnection.c
  heckConnection(SVCTestConnection.java:49)
               at com.ibm.srm.dc.common.api.testconn.AbstractTest
  Connection.collectAndProcessData(AbstractTestConnection.java:47)
               at com.ibm.srm.dc.runtime.ep.TestConnectionHandler
  .handle(TestConnectionHandler.java:103)
               at com.ibm.srm.dc.runtime.ep.ExternalProcessLaunch
  er$PdcThread.run(ExternalProcessLauncher.java:556)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring Lenovo V3700 V2 -      *
  * model HC4 device                                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights users are unable to add                     *
  * Lenovo storage V3700 V2 - MODEL HC4.                         *
  * Errors are reported when attempting to add                   *
  * the device.                                                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q22   [ 54X-IBM-SI ]
  ( release target 3Q 2022 / August )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels