IT41168: SERVER CRASHES WHEN DISMOUNTING VOLUME IN A MANUAL OR EXTERNAL LIBRARY ENVIRONMENT.

8.1.15.100-IBM-SPSRV-WindowsX64
8.1.15.100-IBM-SPSRV-Linuxx86_64
8.1.15.100-IBM-SPSRV-Linuxs390x
8.1.15.100-IBM-SPSRV-Linuxppc64le
8.1.15.100-IBM-SPSRV-AIX
8.1.16.000-IBM-SPCMS-WindowsX64
8.1.16.000-IBM-SPCMS-WindowsI32
8.1.16.000-IBM-SPCMS-Linuxx86_64
8.1.16.000-IBM-SPOC-WindowsX64
8.1.16.000-IBM-SPOC-Linuxx86_64
8.1.16.000-IBM-SPOC-Linuxs390x
8.1.16.000-IBM-SPOC-LinuxPPC64le
8.1.16.000-IBM-SPOC-AIX
8.1.16.000-IBM-SPSRV-WindowsX64
8.1.16.000-IBM-SPSRV-Linuxx86_64
8.1.16.000-IBM-SPSRV-Linuxs390x
8.1.16.000-IBM-SPSRV-Linuxppc64le
8.1.16.000-IBM-SPSRV-AIX
8.1.14.200-IBM-SPSRV-WindowsX64
8.1.14.200-IBM-SPSRV-Linuxx86_64
8.1.14.200-IBM-SPSRV-Linuxs390x
8.1.14.200-IBM-SPSRV-Linuxppc64le
8.1.14.200-IBM-SPSRV-AIX

APAR status

• Closed as program error.

Error description

• A Spectrum Protect server crashes when dismounting
  a volume in a manual or external library environment.
  There is no error in the server activity log.
  
  When running the Spectrum Protect server on a Windows server,
  the Windows application event log will show the following entry:
  
  Log Name:      Application
  Source:        ADSMServer
  Date:          <timestamp>
  Event ID:      27
  Task Category: None
  Level:         Error
  Keywords:      Classic
  User:          N/A
  Computer:      <name>
  Description:
  ...
  The following information was included with the event:
  
  ANR9999D: ADSM Exception Information: file = pkthread.c,
  line = 3997,Code = c0000005, Address = 00007FFCE9DA8533
  Attempt to read data at address 43~
  
  If running the Spectrum Protect server as a service,
  examine the dsmsvc.err file in the server instance directory.
  If running the Spectrum Protect server in the foreground,
  examine the dsmserv.err file in the server instance directory.
  
  The dsmsvc.err or dsmserv.err file will show the
  following call stack when using a manual library :
  
  Unavailable, Unavailable
  OutGetMsgP()+2D6, Unavailable
  StdPutMsg()+249, Unavailable
  outMountMsgfTrFL()+34, Unavailable
  ManDismountVolume()+16E, Unavailable
  MmsDismountVolume()+18B, Unavailable
  PvrGtsDismount()+330, Unavailable
  AgentThread()+7F4, Unavailable
  startThread()+5B3, Unavailable
  o_exp()+5A, Unavailable
  BaseThreadInitThunk()+14, Unavailable
  RtlUserThreadStart()+21, Unavailable
  
  | MDVREGR  8.1.14.100-TIV_5698ISMSV |
  
  IBM Spectrum Protect Versions Affected:
  All IBM Spectrum Protect Server 8.1.14.100 and later on all
  supported platforms
  
  Additional Keywords:
  crash core abend IT40524 TS009408351
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users of the Manual or       *
  * External library.                                            *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.                           *
  * This problem is currently projected to be fixed in levels    *
  * 8.1.14.200, 8.1.15.100, and 8.1.16.                          *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels