IT40995: A STGRULE OF AN ACTIONTYPE=COPY WON?T HONOR THE CANCEL PROCESS COMMAND.

8.1.15.100-IBM-SPSRV-WindowsX64
8.1.15.100-IBM-SPSRV-Linuxx86_64
8.1.15.100-IBM-SPSRV-Linuxs390x
8.1.15.100-IBM-SPSRV-Linuxppc64le
8.1.15.100-IBM-SPSRV-AIX
8.1.16.000-IBM-SPCMS-WindowsX64
8.1.16.000-IBM-SPCMS-WindowsI32
8.1.16.000-IBM-SPCMS-Linuxx86_64
8.1.16.000-IBM-SPOC-WindowsX64
8.1.16.000-IBM-SPOC-Linuxx86_64
8.1.16.000-IBM-SPOC-Linuxs390x
8.1.16.000-IBM-SPOC-LinuxPPC64le
8.1.16.000-IBM-SPOC-AIX
8.1.16.000-IBM-SPSRV-WindowsX64
8.1.16.000-IBM-SPSRV-Linuxx86_64
8.1.16.000-IBM-SPSRV-Linuxs390x
8.1.16.000-IBM-SPSRV-Linuxppc64le
8.1.16.000-IBM-SPSRV-AIX
8.1.14.200-IBM-SPSRV-WindowsX64
8.1.14.200-IBM-SPSRV-Linuxx86_64
8.1.14.200-IBM-SPSRV-Linuxs390x
8.1.14.200-IBM-SPSRV-Linuxppc64le
8.1.14.200-IBM-SPSRV-AIX

APAR status

• Closed as program error.

Error description

• A process of COPY STORAGE POOL (SUMMARY) triggered by a STGRULE
  
  does not entirely honor the CANCEL PROCESS command. After the
  
  CANCEL PROCESS command is issued, the given process still shows
  
  in the QUERY PROCESS output. The COPY STORAGE POOL has a
  
  SUMMARY and a WORKER thread. When CANCEL PROCESS command is
  issued, the SUMMARY process keeps working unnecessarily, while
  the WORKER process exits.
  
  The SUMMARY process only stops after a long wait time, or if
  user issues a HALT command and starts the IBM Spectrum Protect
  Server service again.
  
  
  To verify whether this problem is occurring, review the ACTLOG
  
  
  for the following messages:
  
  
  The CANCEL PROCESS command will show as accepted with the
  
  following message:
  
  ?ANR0940I Cancel request accepted for process xxxx?.
  
  Despite having the CANCEL PROCESS accepted, the process hangs
  
  andprevents the user from starting another COPY STORAGE POOL
  
  process for the given storage pools.
  
  The SUMMARY portion of the COPY STORAGE POOL hangs, while the
  WORKER threads exit successfully leaving the COPY STORAGE POOL
  (SUMMARY) process to finish running.
  
  
  The actlog will show the following messages when this issue is
  
  seen:
  
  COPY STORAGE POOL process started:
  ANR0984I Process 1309 for COPY STORAGE POOL (SUMMARY) started in
  
  the FOREGROUND at 14:05:53. (SESSION: 25809, PROCESS: 1309)
  
  ANR2875I Processing of the ?RULE_NAME? storage rule has
  started.
  (SESSION: 25809, PROCESS: 1309, JOB: 772)
  
  
  Cancel process command issued:
  
  ANR2017I Administrator ADMIN issued command: CANCEL PROCESS
  1309
  (SESSION: 26173)
  
  ANR0940I Cancel request accepted for process 1309.
  
  (SESSION: 26173)
  
  
  After more than an hour the process is still hanging and
  another
  cancel attempt will report:
  
  ANR2017I Administrator ADMIN issued command: CANCEL PROCESS
  1309
  (SESSION: 26249)
  
  ANR0941I CANCEL PROCESS: Cancel for process 1309 is already
  
  pending. (SESSION: 26249)
  

Local fix

• User needs to halt and restart the Spectrum Protect instance or
  wait until the process finishes.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 8.1.14.200, 8.1.15.100 and   *
  * 8.1.16. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels