IT40653: STORWIZE TICKETS IN STORAGE INSIGHTS ARE OPENED BY NODE INSTEAD OF BY ENCLOSURE.

APAR status

• Closed as program error.

Error description

• Storwize are warrantied by enclosure.
  In Storage Insights it is only possible to open Storwize ticket
  for the node and not for the enclosures.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users opening support tickets for       *
  * Storwize storage device                                      *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storwize devices are warrantied by enclosure.                *
  *                                                              *
  * But in Storage Insights it is only possible to open          *
  * Storwize tickets for the node, and not for the               *
  * enclosures.                                                  *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q22   [ 54X-IBM-SI ]
  ( release target 3Q 2022 / August )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels