IT40644: IBM STORAGE INSIGHTS ERROR TSS:ECONNABORTED WHEN TRYING TO DISPLAY THE PERFORMANCE CHART

APAR status

• Closed as program error.

Error description

• When trying to see the Performance Monitor data for one year,
  from time to time this action is failing.
  In the logfiles the error looks like:
  Apr 13 07:47:36 time-series-data-xxx time-series-data error
  Cassandra query error for query : select active from
  ts_index_sysactive where system_id = ?
  com.ibm.srm.utils.database.cassandra.CassandraException:
  Cassandra query error;
  Caused by
  com.datastax.driver.core.exceptions.OperationTimedOutException:
  [xxx] Timed out waiting for server response
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users viewing a yearly performance      *
  * chart                                                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When trying to see the Performance Monitor data for one      *
  * year, from time to time this action is failing to render the *
  * chart.                                                       *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q22   [ 54X-IBM-SI ]
  ( release target 2Q 2022 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels