IT40567: STORAGE INSIGHTS FAILS TO OPEN A CASE BECAUSE THE SERIAL NUMBER ID IS LONGER THAN 7 CHARACTERS.

APAR status

• Closed as program error.

Error description

• The following error may appear when opening a case using Storage
  Insights :
  
  Creating support ticket for system MY_STORAGE
  
  The support case was not opened for the device with serial
  number 0000010012345678 because of Electronic Customer Care
  (ECC) error Invalid object : [Subject]. Reason:[IBM serial
  [0000010012345678] does not result in a 7 character serial
  number id].
  
  This can occur when opening a software or hardware case.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users opening support case for storage  *
  * device                                                       *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The following error may appear when opening a case using     *
  * Storage Insights:                                            *
  *                                                              *
  * Creating support ticket for system MY_STORAGE                *
  *                                                              *
  * The support case was not opened for the device with serial   *
  * number 0000010012345678 because of Electronic Customer Care  *
  * (ECC) error Invalid object : [Subject]. Reason:[IBM serial   *
  * [0000010012345678] does not result in a 7 character serial   *
  * number id].                                                  *
  *                                                              *
  * This can occur when opening a software or hardware case.     *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 3Q22   [ 54X-IBM-SI ]
  ( release target 3Q 2022 / August-September )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels