IBM Support

IT40566: FILE SEARCH FAILS SHOWING "NESTED SERVLET EXCEPTION" POP-UP, WITH ANY USER EXCEPT THE ADMIN USER

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APAR status

  • Closed as program error.

Error description

  • This error occurs after login with any users that are
    non-sysadmin user.
    
    File SEARCH fails showing "Nested Servlet Exception" pop-up,
    with any user except the admin user
    
    | MDVREGR 10.1.8.0  5737SPLUS |
    
    IBM Spectrum Protect Plus Versions Affected:
    IBM Spectrum Protect Plus 10.1.9 and later
    
    
    
    Additional Keywords: SPP, SPPlus, TS008463839, file search,
    sysadmin, serveradmin
    

Local fix

  • Login with SERVERADMIN
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.9.                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in IBM Spectrum Protect Plus level     *
    * 10.1.10.2 and 10.1.11. Note that this is subject to change   *
    * at the discretion of IBM.                                    *
    ****************************************************************
    

Problem conclusion

  • IBM Spectrum Protect Plus file search mechanism has been tuned
    to handle larger indexed file metadata and reduce memory
    consumption for users that are not sysadmin nor superuser.
    Searches made with a specific VM specified have been further
    optimized.
    

Temporary fix

  • Perform file search and restore operations using either sysadmin
    or superuser accounts.   Performing file searches using the
    sysadmin or superuser level accounts have been observed to use
    less memory.
    

Comments

APAR Information

  • APAR number

    IT40566

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A19

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2022-04-08

  • Closed date

    2022-04-14

  • Last modified date

    2022-04-14

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • Indexing
    

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A19","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
01 February 2024