IT40402: CANNOT ADD FLASHSYSTEM 5200 (4662-6H2), OR FLASHSYSTEM 7300; ANDPROBLEMS MONITORING FLASHSYSTEM 9500 IN STORAGE INSIGHTS

APAR status

• Closed as program error.

Error description

• The following error is reported with debug tracing enabled on
  the Storage Insights Data Collector:
  
  2022-03-24 13:56:06.705+0200 [PDC-null] [SVCNAPI.runSVCcommand]
  [INFO] SCVC CLI Command = [echo $SVC_PRODUCT_ID]
  2022-03-24 13:56:06.706+0200 [PDC-null]
  [TPCSecureSession.executeCommand(String command, String[]
  cmdArgs, boolean allowRetry, boolean allowOutputStringRetry,
  boolean bSvcCommand)] [DEBUG] For IP xxx.xxx.xxx.xxx:22 setting
  locale to: en_US
  2022-03-24 13:56:06.706+0200 [PDC-null]
  [TPCSecureSession.retryExecuteCommand(String strCmd, boolean
  allowRetry, boolean allowOutputStringRetry)] [DEBUG] For IP
  xxx.xxx.xxx.xxx:22 running command [SVC_CLI_LOCALE=en_US echo
  $SVC_PRODUCT_ID ] - Retry count = [1]
  2022-03-24 13:56:06.898+0200 [PDC-null]
  [TPCSecureSession.retryExecuteCommand(String strCmd, boolean
  allowRetry, boolean allowOutputStringRetry)] [DEBUG] For IP
  xxx.xxx.xxx.xxx:22 output Str: 2072
  
  2022-03-24 13:56:06.898+0200 [PDC-null] [SVCNAPI.runSVCcommand]
  [DEBUG] SCVC CLI Command = [echo $SVC_PRODUCT_ID] stdout: 2072
  
  2022-03-24 13:56:06.898+0200 [PDC-null]
  [SVCTestConnection.checkConnection] [INFO] Storage device
  product name: IBM FlashSystem 5200
  2022-03-24 13:56:06.899+0200 [PDC-null]
  [SVCTestConnection.checkConnection] [ERROR] Exception occured in
  TestConenction for device with ip: xxx.xxx.xxx.xxx
  com.ibm.srm.dc.common.exception.NAPIConnectionException: rc =
  30, msg = Unknown system family type for product name IBM
  FlashSystem 5200
     at com.ibm.srm.dc.testconn.svc.SVCTestConnection.checkConnec
  tion(SVCTestConnection.java:49)
     at com.ibm.srm.dc.common.api.testconn.AbstractTestConnection
  .collectAndProcessData(AbstractTestConnection.java:47)
     at com.ibm.srm.dc.runtime.ep.TestConnectionHandler.handle(Te
  stConnectionHandler.java:103)
     at com.ibm.srm.dc.runtime.ep.ExternalProcessLauncher$PdcThre
  ad.run(ExternalProcessLauncher.java:556)
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users adding FlashSystem 7300, 9500, or *
  * 5200 Model 4662-6H2                                          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights users are unable to add or                  *
  * re-add these FlashSystem devices:                            *
  *                                                              *
  * FlashSystem 9500                                             *
  * FlashSystem 7300                                             *
  * FlashSystem 5200 Model 4662-6H2                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q22   [ 54X-IBM-SI ]
  ( release target 2Q 2022 / late April )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels