IT40400: PERFORMANCE METRICS NOT DISPLAYED AS EXPECTED

APAR status

• Closed as program error.

Error description

• When viewing SVC Node performance, we can see sample data
  populated for 1 hour, 6 hours, 12 hours, 24 hours, but when
  switching to 1 week resolution, we see the error: No performance
  history is available for the selected time period at the Hourly
  granularity.
  
  The cause for this is a lag/delay in performance data
  aggregation which results in data at various timeframes and
  granularities to not be displayed.
  
  For example:
  We can see that current sample PM data is displaying fine but
  Hourly and Daily performance data is behind (in terms of
  aggregation) and hence isn't being displayed.
  
  
  ____________________________________________________
  The defect is against component:  5608TPCSI
  Server/Manager build/release:  5.4.x
  Problem as described by customer: SI GUI does not display
  performance metrics
  Initial customer impact (low/med/high):  med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring device performance     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When viewing device performance, there is sample data        *
  * populated for 1 hour, 6 hours, 12 hours, 24 hours, but       *
  * when switching to 1 week resolution, there is an error:      *
  * No performance history is available for the selected time    *
  * period at the Hourly granularity.                            *
  *                                                              *
  * The cause for this is a lag/delay in performance data        *
  * aggregation which results in data at various timeframes      *
  * and granularities to not be displayed.                       *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 2Q22   [ 54X-IBM-SI ]
  ( release target 2Q 2022 / June )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels