IT40100: SUPPORT TICKET OPENED WITH A DIFFERENT CUSTOMER NUMBER THAN SPECIFIED

APAR status

• Closed as program error.

Error description

• When opening a support ticket from Storage Insights for a
  storage device, one of the fields presented is a customer
  number.  It typically is pre-populated.  In some cases, the
  resulting support ticket is opened with a different customer
  number based on a separate asset-based lookup in the ticketing
  system.
  

Local fix

• None.  The customer number in the opened ticket should be the
  correct one regardless of what was specified when opening from
  Storage Insights.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users opening a support ticket from     *
  * within Storage Insights                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * When opening a support ticket from Storage Insights for a    *
  * storage device, one of the fields presented is a customer    *
  * number.  It typically is pre-populated.  In some cases, the  *
  * resulting support ticket is opened with a different customer *
  * number based on a separate asset-based lookup in the         *
  * ticketing                                                    *
  * system.                                                      *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q22   [ 54X-IBM-SI ]
  ( release target 4Q 2022 / December )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels