IT40014: SRVE0777E NULLPOINTEREXCEPTION FROM COM.IBM.FLR.REST.API.BACLIENTRESOURCE.LOADCADSERVICES STARTING FILE RESTORE WEBGUI

APAR status

• Closed as program error.

Error description

• The IBM Spectrum Protect Client File Restore WebGUI fails to
  load if the tdp (tdpvmware Linux) user lacks read permissions
  against "/var/log", however the messages.log file contains the
  following exception:
  
  [<timestamp>] 0000005b org.apache.wink.server.internal.
  RequestProcessor
  E An unhandled exception occurred which will be propagated
   to the container.
  [<timestamp>] 0000005b com.ibm.ws.webcontainer.util.
  ApplicationErrorUtils
  E SRVE0777E: Exception thrown by application class
   'com.ibm.flr.rest.api.BaClientResource.loadCADServices:298'
   java.lang.NullPointerException at com.ibm.flr.rest.api.
   BaClientResource.loadCADServices(BaClientResource.java:298)
  
  These message do not indicate the cause to be the user having
  insufficient access to read files in directory /var/log.
  
  With this APAR, a new exception message will be introduced to
  indicate the insufficient access issue.
  
  Also, IBM Spectrum protect Client File Restore WebGUI
  documentation will mention the needed permissions for
  "/var/log".
  
  
  TS007232371
  

Local fix

• Ensure sufficient access is given to the user to read files in
  /var/log:
  chmod 755 /var/log
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect backup-archive client on levels 8.1.10, *
  * 8.1.11, 8.1.12, 8.1.13, 8.1.14 running on all AIX and Linux  *
  * x86 platforms.                                               *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is fixed in IBM Spectrum Protect backup-archive   *
  * client level 8.1.15 on all AIX and Linux x86 platforms. Note *
  * 1: This is subject to change at the discretion of IBM.       *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Web GUI now lag error message that there is
  no access to the directory "/var/log"
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• flr_api
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels