IT39990: AUTO DEPLOYMENT FAILS IF MICROSOFT WINDOWS CLIENT IS CONFIGURED TO USE IP ADDRESS/FQDN DIFFERENT FROM SERVER'S HL ADDRESS

APAR status

• Closed as program error.

Error description

• The automatic deployment of a Backup/Archive client software via
  Operations Center will fail if the "TCPServeraddress" option in
  the client's system option file is set to an IP address/FQDN
  different from the Spectrum Protect server's high-level address
  (the one set with server command : 'SET SERVERHLADDRESS' on
  Server side and displayed with QUERY STATUS command) and if the
  client is unable to connect to the server's high-level address.
  The setup.log will report the following exception:
  
  ANE4246E The Setup Script failed to start the Deployment Manager
  program. Connection test failed with error level is 8.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Backup-archive client versions 8.1.14 and earlier running on *
  * all Microsoft Windows platforms.                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in level 8.1.15. Note that this is     *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• The code has been changed so when for any reasons the client
  doesn't have access to this hub server the update manager will
  use
  TCPSERVERADDRESS (besides TCPPORT and NODENAME) settings from
  the local dsm.opt.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• updmgr
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels