IT39953: CTGGA2364,AN EXCEPTION OCCURRED DURING TARGET VOLUME MAPPING. CANNOT FIND A SUITABLE VSNAP WITH ENOUGH SPACE FOR THE VM

APAR status

• Closed as program error.

Error description

• By default, the Independent disks are excluded from backups via
  the following message in the JobLog:
  "CTGGA0537 Removing Independent disk Hard disk X
  from backup"
  
  
  Although independent disks are automatically excluded, these
  
  disks are still included during the check for free space on
  vSnap when a new volume is being created.
  
  
  
  An error message similar to the following will be seen in
  
  the job log:
  
  
  CTGGA2628,Storage volume 2101.volume.233 is no longer available
  
      and is not in catalog. Creating new volume for base backup
  CTGGA2364,An exception occurred during target volume mapping.
      Cannot find a suitable vSnap with enough space for the
      VM <vm-name>
  
  
  Affected VMs will not back up if the size of independent disks
  surpasses free space on vSnap.
  
  
  | MDVPARTL 10.1.7.0  5737SPLUS |  IT34361
  
  
  IBM Spectrum Protect Plus Versions Affected:
  
  IBM Spectrum Protect Plus 10.1.7 and higher
  
  
  Additional Keywords: SPP, SPPLUS,TS008284047
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.9.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.10. Note that this is subject to change at the    *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The fix for this issue was to correctly exclude independent
  disks from the backup storage allocation size for a VM.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Hypervis VMware
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels