IT39860: THE BUILT-IN SERVERMON PROCESS TERMINATES DURING THE STARTUP WHEN READING WINDOWS PROCESS TABLE.

APAR status

• Closed as program error.

Error description

• The built-in servermon component may gets interrupted during the
  startup process due to a problem caused by go language standard
  OS library reading the Windows process table when multiple
  Spectrum Protect instances are running on the same Windows
  server.
  
  Diagnostics
  The servermon.log will show an error indicating access denied:
  
  2022/01/01 00:00:00.000000 servermonUtils.go:494: dsmserv pid =
  4444
  2022/01/01 00:00:00.000000 servermon.go:3927: TestServerAlive
  Enter srvmonPath=c:\Program Files\Tivoli\TSM\SERVER1\srvmon
  pid=4444
  2022/01/01 00:00:00.000000 servermon_windows.go:113: Process
  detection 4444 failed err: OpenProcess: Access is denied.
  2022/01/01 00:00:00.000000 servermon.go:3610: Server is no
  longer running as pid=4444 shutting down servermon
  2022/01/01 00:00:00.000000 servermon.go:3927: TestExclusivity
  Enter srvmonPath=c:\Program Files\Tivoli\TSM\SERVER1\srvmon
  pid=6999 killProc=true
  2022/01/01 00:00:00.000000 servermon.go:3927: copying c:\Program
  Files\Tivoli\TSM\SERVER1\srvmon\srvmon_srtcvs_done.txt to
  archive as c:\Program Files\Tivoli\TSM\SERVER1\srvmon\.20220101
  T0000-TST1\results\20220101T0000-00000001-srtcvs-show.xml
  2022/01/01 00:00:00.000000 servermonUtils.go:856: Interrupting
  servermon process 6999 running against this instance.
  2022/01/01 00:00:00.000000 servermon_windows.go:33: Killing
  process 6999 and any children
  
  IBM Spectrum Protect versions affected:
  IBM Spectrum Protect Server 8.1.10 and higher on Windows
  
  Initial Impact: Low
  
  Additional Keywords: TS006534090, servermon, windows
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users on Windows with        *
  * multiple instnaces.                                          *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 8.1.15. Note that this is    *
  * subject to change at the discretion of IBM.                  *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  Windows.
  Platforms fixed:  Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels