APAR status
Closed as program error.
Error description
When tagged schedules are used for VM backups, the schedule can fail with following error messages in the dsmerror.log: ANS2635E The vCloud Suite plug-in runtime library encountered an internal error. ANS9377E No virtual machine is specified on the Backup VM command or the virtual machine domain list could not be processed. A trace with trace class VM from backup shows: <date - time> [009428] [9264] : c:\...\vcloudsuitereturnvalue.cpp( 124): vcloudSuiteReturnValue::HandleReturnValueObject: rc is equal (7200) <date - time> [009428] [9264] : c:\...\vcloudsuitereturnvalue.cpp( 135): vcloudSuiteReturnValue::HandleReturnValue: exception description: getListOfVMsWithIBMCategoryAndTag(): com.sun.xml.internal.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server: The object 'vim.VirtualMachine:vm-xxxxxxx' has already been deleted or has not been completely created Please see the server log to find more detail regarding exact cause of the failure. The failure happens when a VM was deleted from the vCenter after the schedule started, but before the first VM started its actual backup. IBM Spectrum Protect Versions Affected: IBM Spectrum protect for Virtual Environments - Data Protection for VMware 8.1.x Additional Keywords: TS008059969, TSM, Tivoli, Storage, Manager, tagging, vCenter, psc, tag, category,
Local fix
If possible, disable tagging schedules and use classic schedules. To achieve this, set following option in the datamover dsm.opt file: vmtagdatamover no
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect for Virtual Environment version 8.1 * * running on Windows and Linux platforms. * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the IBM Spectrum * * Protect for Virtual Environments version 8.1.15 on Windows * * and Linux platforms. * * * * Note 1: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
The issue has been fixed, so the backup operation will continue if a VM was deleted during tag inventory process.
Temporary fix
Comments
APAR Information
APAR number
IT39811
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2022-02-01
Closed date
2022-04-12
Last modified date
2022-04-12
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
dsmc
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W"}]
Document Information
Modified date:
13 April 2022