IBM Support

IT39670: BACKUP OF VIRTUAL MACHINE CAN FAIL WITH "ERROR OCCURRED WHILE ESTABLISHING A STOMP WEBSOCKET CONNECTION"

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APAR status

  • Closed as program error.

Error description

  • After upgrading IBM Spectrum Protect Plus to v10.1.9, backup of
    virtual machine can fail with following error in job log:
    
    CTGGA2649,Backup of virtual machine (VM) vm-name has failed.
    Error: Error occurred while establishing a STOMP WebSocket
    connection.
    
    With 10.1.9, a WebSocket is now used to establish the
    bidirectional communication. If a WebSocket connection cannot be
    established for backing up a virtual machine, that virtual
    machine is marked as failed during backup.
    
    Versions affected: 10.1.9.*
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.9                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * see ERROR Description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in IBM Spectrum Protect Plus levels    *
    * 10.1.9.3 and 10.1.10. Note that this is subject to change at *
    * the discretion of IBM.                                       *
    ****************************************************************
    

Problem conclusion

  • The WebSocket connection mechanism has been removed and replaced
    with the previous bidirectional Representational State Transfer
    (REST) mechanism that was used in 10.1.8 and previous versions
    of IBM Spectrum Protect Plus. This removes the possibility of
    WebSocket-based timeout errors occurring.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT39670

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A19

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2022-01-18

  • Closed date

    2022-01-31

  • Last modified date

    2022-03-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Modules/Macros

  • Hypervis VMware
    

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A19","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
31 January 2024