IT39641: COPY BACKUP CAN FAIL WITH CTGGK3089 OR CTGGK3090 OR COPY RESTORECAN FAIL WITH CTGGK3144

APAR status

• Closed as program error.

Error description

• During copy backup operations either to vSnap or Cloud Object
  Storage the operation can fail with error message
  CTGGK3089 An unexpected error occurred during the backup. 'No
  Restic snapshot id received from data mover.' This error
  occurred while performing back up of PersistentVolumeClaim
  or error message
  CTGGK3090 The data mover for item {0} failed to report status
  for some time. The backup operation has timed out.
  
  During copy restore operations either from vSnap or from Cloud
  Object Storage the operation can fail with error message
  CTGGK3144 The data mover for item {0} failed to report status
  for some time. The restore operation has timed out.
  
  When looking in the command.log of the backup or restore job
  messages similar to the following can be found (here from an
  example of a failed restore operation):
  [2021-11-12 22:45:22] DEBUG pid:5209 ThreadPoolExecutor-0_0
  waitForRestore: Closing Kafka Consumer for:
  ['restore-cba-test-pvc-2-ondemandrestore-1636756161944-16pr2m5mw
  9-status',
  'restore-cba-test-pvc-2-ondemandrestore-1636756161944-16pr2m5mw9
  -command']
  [2021-11-12 22:45:22] ERROR pid:5209 ThreadPoolExecutor-0_0
  error:
  agent_openshift|Agent_RestoreDatamoverTimeout|orecluster2:cba-te
  st-ns:cba-test-pvc-2
  

Local fix

• Rerun the copy backup operation or the copy restore operation
  until it is successful. As it is an intermittent problem
  typically the first rerun of the operations will be successful.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus Container Backup Support level     *
  * 10.1.9 on OpenShift and Kubernetes environments              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in Spectrum Protect Plus Container     *
  * Backup Support level 10.1.9 ifix3 and 10.1.10. Note that     *
  * this is subject to change at the discretion of IBM           *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that messages CTGGK3089,
  CTGGK3090 and CTGGK3144 will only show up in case of real error
  situations like network issues or storage connection issues that
  cause data movement to fail or time out.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Apps     k8s      ocp
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels