IT39617: IMPROVE DATA COLLECTOR LOGGING FOR HEARTBEAT FUNCTIONS

APAR status

• Closed as program error.

Error description

• Current data collector logging surrounding the heartbeat
  functions is inadequate for problem determination.
  Recent situations have shown that data collector functions delay
  and/or block the heartbeat processes, which results in a false
  data collector status which can lead to failed monitoring jobs.
  The current logging lacks detail about the heartbeat function
  which makes troubleshooting difficult.
  ____________________________________________________
  The defect is against component: 5608TPCSI
  Server/Manager build/release: 5.4.x
  Problem as described by customer: periodic monitoring failures
  Initial customer impact (low/med/high): med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring storage devices        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Current Data Collector logging surrounding the heartbeat     *
  * functions is inadequate for problem determination.           *
  * Recent situations have shown that data collector functions   *
  * delay and/or block the heartbeat processes, which results    *
  * in a false data collector status which can lead to failed    *
  * monitoring jobs.                                             *
  * The current logging lacks detail about the heartbeat         *
  * function                                                     *
  * which makes troubleshooting difficult.                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q22   [ 54X-IBM-SI ]
  ( release target 1Q 2022 / March )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels