IT39526: DATA COLLECTOR - UPGRADE FAILED DUE TO LOCKED FILES (SUCH AS HITACHI_VSP.EXE)

APAR status

• Closed as program error.

Error description

• Automatic data collector upgrade failed with the following
  reason in the Upgrade column
  - Upgrade failed due to locked files
  
  Identified the locked file as hitachi_vsp.exe, which is used
  during data collection.
  
  upgrade_tracemessage_0.log (with example installation path)
  [ReplaceCollectorWithDownloaded.main] [LOG] Cannot upgrade the
  data collector in the E:\IBM_Cloud_DataCollector_Windows
  directory because the directory contains the following locked
  files: E:\IBM_Cloud_DataCollector_Windows\bin\hitachi_vsp.exe
  
  
  To work around this issue, temporarily disable the performance
  monitor schedules and make sure any remaining hitachi_vsp.exe
  processes are stopped.  Upgrade the data collector and then
  re-enable the performance monitors.
  

Local fix

• None, but it can be worked around by disabling the performance
  monitor schedules until the upgrade is completed.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users upgrading Data Collectors         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Automatic data collector upgrade failed with the             *
  * following reason in the Upgrade column                       *
  * - Upgrade failed due to locked files                         *
  *                                                              *
  * To work around this issue, temporarily disable the           *
  * performance monitor schedules and make sure any              *
  * remaining hitachi_vsp.exe processes are stopped.             *
  * Upgrade the data collector and then re-enable the            *
  * performance monitors.                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q22   [ 54X-IBM-SI ]
  ( release target 1Q 2022 / March )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels