IT39346: MICROSOFT OFFICE 365 BACKUP ABORTS WITH KEYERROR: 'TASKGUID'

APAR status

• Closed as program error.

Error description

• Microsoft Office 365 (O365) objects protection was introduced
  with IBM Spectrum Protect Plus 10.1.5 version.
  If an O365 user email address includes a single quote <'>, the
  backup will stop with the following messages seen in the job
  log :
  
  SUMMARY,<timestamp>,CTGGA2398,Starting job for policy
                                office365_<SLAName> (ID:<SLAID>).
                                id -> <JobID>. IBM Spectrum
                                Protect Plus version 10.1.8-4124.
  ...
    ERROR,<timestamp>,,[<ProxyHostAddress>] Failed to run backup
                                            for office365 agent
    ERROR,<timestamp>,,[<ProxyHostAddress>] KeyError: 'taskGuid'
    ERROR,<timestamp>,CTGGA2336,[<ProxyHostAddress>] Backup
                                                     failed :null
    ERROR,<timestamp>,CTGGA2073,Failed to perform backup of db
                                instance <O365TenantName> on
                                application server
                                <ProxyHostAddress> : null
  
  No other symptom or error will be seen.
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.5 and later
  
  Additional Keywords: SPP, SPPLUS, TS007708495, O365
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum ProtectPlus levels 10.1.8 and 10.1.9            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level 10.1.9 *
  * ifix3 and 10.1.10. Note that this is subject to change at    *
  * the discretion of IBM.                                       *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that after encountering a user
  with a single quote <'> character in the e-mail address, the job
  will be continued
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Apps     O365
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels