IT39313: STORAGE PROBE ARE NOT WORKING ( FAILED )

APAR status

• Closed as program error.

Error description

• A Storage System Probe is starting to run then failed in Storage
  Insights GUI .
  The following information can be found in the logs:
  Dec 2 12:38:42 probe-data-processor-xxxxxxxxxxx
  probe-data-processor error Exception
   encountered when processing Probe data under Probe Data
  Processor for device 1:38:xxxxxxxxxx
   (xxxxxxxx). java.lang.NullPointerException: null
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring storage devices        *
  *                                                              *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * A Storage System Probe is starting to run then fails in      *
  * Storage                                                      *
  * Insights GUI.                                                *
  *                                                              *
  * The following information can be found in the logs:          *
  *                                                              *
  * probe-data-processor-xxxxxxxxxxx                             *
  * probe-data-processor error Exception                         *
  *  encountered when processing Probe data under Probe Data     *
  * Processor for device 1:38:xxxxxxxxxx                         *
  *  (xxxxxxxx). java.lang.NullPointerException: null            *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q22   [ 54X-IBM-SI ]
  ( release target 1Q 2022 / March )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels