IT39285: PERFORMANCE MONITOR STATUS FOR NETAPP SHOWS AS DEVICE UNREACHABLE.

APAR status

• Closed as program error.

Error description

• Data collection status for monitoring a NetApp storage device is
  showing as device unreachable.  Test connection and the probe
  status are successful, but the performance monitor status shows
  as device unreachable.
  
  process_netapp_cmode.log
  INFO - HWN021709I Collection for storage system <device>
  completed.
  INFO - Parsing mode: performance_monitor
  ERROR - Error processing data files. Exiting...
  DEBUG - Writing status file...
  DEBUG - Exit code: 99
  DEBUG - Traceback (most recent call last):
   File "vsi_thirdparty/MainLauncher.py", line 358, in
  run_reporter
   File "Reporter.py", line 110, in start
   File "Reporter.py", line 209, in performance_monitor
  KeyError: '<device>:1.0.1'
  
  In this example, the 1.0.1 disk is not found and not handled
  correctly.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring NetApp device          *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights data collection status when monitoring a    *
  * NetApp                                                       *
  * storage device is showing as Device Unreachable.             *
  * The test connection and the probe status are successful, but *
  * the                                                          *
  * performance monitor status shows as device unreachable.      *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q22   [ 54X-IBM-SI ]
  ( release target 1Q 2022 / March )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels