APAR status
Closed as program error.
Error description
When configuring the backups of virtual machines by directly connecting to the ESXi host, the backups can fail with the following messages seen in the data mover node error log: timestamp ANS4174E Full VM backup of VMware Virtual Machine 'VMname' failed with RC=7336 mode=Incremental Forever - Full, target node name='DataCenterNode', data mover node name='DataMoverNode' timestamp ANS1228E Sending of object 'VMname' failed. timestamp ANS9447E The virtual machine 'VMname' disk could not be opened because none of the allowed transports is available. The root cause of this issue is that the Backup-Archive Client uses an incorrect thumbprint. The client service trace will show the messages like below: timestamp [011403] [114194240] : vmvisdk.cpp (12967): ENTER =====> visdkGetHostThumbprint 10/19/2021 09:39:38.669 [011403] [114194240] : vmvisdk.cpp (12989): visdkGetHostThumbprint: Ticket 'cst -523adfc9-2560-2768-89ef-9e494aa386b1--tp-64-91-84-EB-C6-F9-7B- EA-83-88-C7-6F-CE-12-51-96-5B-3D-5A-34--' timestamp [011403] [114194240] : vmvisdk.cpp (12995): visdkGetHostThumbprint: Thumbprint string '64:91:84:EB:C6:F9:7B:ea:83:88:C7:6F:CE:12:51:96:5B:3d:5A:34::' timestamp [011403] [114194240] : vmvisdk.cpp (12967): EXIT <===== visdkGetHostThumbprint, rc = 0 timestamp [011403] [114194240] : vmvisdk.cpp (3754): EXIT <===== visdkLogin, rc = 0 ?? timestamp [011403] [3940538112] : vmvddksdk.cpp (1368): VixDiskLib: Load thumbprint. timestamp [011403] [3940538112] : vmvddksdk.cpp (1368): VixDiskLib: The thumbprint string |64:91:84:EB:C6:F9:7B:ea:83:88:C7:6F:CE:12:51:96:5B:3d:5A:34::| is invalid. Error 3 (One of the parameters was invalid) at 446. timestamp [011403] [3940538112] : vmvddksdk.cpp (1368): VixDiskLib: Failed to add thumbprint to the database. vixDiskLib line 3109 As seen from the above, the symbols of "--" at the end of the thumbprint are incorrectly parsed as "::" by the Backup-Archive Client. This issue occurs only when the following conditions are true: 1. VM backups are performed by directly connecting to ESXi host. 2. The ESXi host is at Version 7.0 Update 3.
Local fix
Connect to vCenter server instead of ESXi host for backing up the VMs which are managed on the ESXi host 7.0 U3.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect for Virtual Environments Data * * Protection for VMware version 8.1 running on Windows and * * Linux platforms. * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is projected * * to be fixed in level 8.1.13. Note that this is subject to * * change at the discretion of IBM. * **************************************************************** *
Problem conclusion
The backups will work if VMs are managed on the ESXi host with version 7.0.
Temporary fix
Comments
APAR Information
APAR number
IT39227
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-11-29
Closed date
2021-12-10
Last modified date
2021-12-10
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
dsmc
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W"}]
Document Information
Modified date:
11 December 2021