IT39158: FLASHSYSTEM A9000 PROBES FAIL

APAR status

• Closed as program error.

Error description

• FlashSystem A9000 probes fail due to an internal Null Pointer
  Exception, which occurs when parsing the data returned from the
  device.
  Internal failure details:
  probe-data-processor-xxxxxxxxxx-xxxxx probe-data-processor
  warning Error extracting component from
  TimeSeriesDataQueryClient for tenant: <tenant_uuid_removed>:
  <system_uuid_removed>naturalKey: xx:xxxxxxxxxxx. Retry after one
  second with count =1
  The failure occurs because Storage Insights fails to parse the
  output due to a null value:
  probe-data-processor-xxxxxxxxxx-xxxxx probe-data-processor error
  Exception encountered when processing Probe data under Probe
  Data Processor for device x:x:xxxxx.xxxxxxx (UUID:
  <device_uuid_removed>, Timestamp: 1637321838000, TenantId:
  <tenant_uuid_removed>). com.ibm.srm.dataprocessor.probe.service
  .exception.ProbeDataProcessorException:Error while Processing pr
  org.xml.sax.SAXException: Exception occured while parsing output
  file
  ____________________________________________________
  The defect is against component: 5608TPCSI
  Server/Manager build/release: 5.4.x
  Problem as described by customer: probes failing for FlashSystem
  A9000 devices
  Initial customer impact (low/med/high): med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring FlashSystem A9000      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights users monitoring FlashSystem A9000          *
  * experience probes failing due to an internal Null Pointer    *
  * Exception, which occurs when parsing the data returned       *
  * from the device.                                             *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q21   [ 54X-IBM-SI ]
  ( release target 4Q 2021 / December )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels