IT39118: REPORT GENERATION FAILED WITH READ TIMED OUT SOCKET EXCEPTION

APAR status

• Closed as program error.

Error description

• Storage Insights fails to generate reports due to internal
  socket timeout exceptions, when run using the ?Run Now? button.
  
  Internal details:
  * com.ibm.srm.consumerrest.ConsumerRestException:
  reportGeneration failed with exception
  java.net.SocketTimeoutException: SocketTimeoutException invoking
  https://ui-rest.si.svc.cluster.local:9562/srm/v2/report/attachm
  ents/:Read timed out; Caused by java.net.SocketTimeoutException:
  timed out..
  **com.ibm.srm.consumerrest.ConsumerRestException:
  reportGeneration failed with exception java.net.SocketException:
  SocketException invoking https://ui-rest.si.svc.cluster.local:9
  562/srm/v2/report/attachments/:Unexpected end of file from serve
  java.net.SocketException: Unexpected end of file from server
  ____________________________________________________
  The defect is against component: 5608TPCSI
  Server/Manager build/release: 5.4.x
  Problem as described by customer: SI reports not being sent
  Initial customer impact (low/med/high): med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users generating reports                *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights fails to generate reports due to            *
  * internal socket timeout exceptions, when running             *
  * using the "Run Now" button.                                  *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q21   [ 54X-IBM-SI ]
  ( release target 4Q 2021 / December )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels