APAR status
Closed as program error.
Error description
Hyper-V VMs can fail backup with the message CTGGA0076 Unprotected VM: <vm_name>. Destination disk chains is broken. This can occur if VM is large and transfer rate to backup storage is slow or if there are leftover invalid checkpoints. | MDVREGR 10.1.4.0 5737SPLUS | IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.4 and later Additional Keywords: SPP, SPPlus, TS006320217, HYPER-V, CHAINS
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.8 * **************************************************************** * PROBLEM DESCRIPTION: * * See error description * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is * * currently projected to be fixed in IBM Spectrum Protect Plus * * level 10.1.9. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
The fix for this issue is to increase the timeout for stalled Hyper-V backup progress from 30 minutes to 4 hours.
Temporary fix
Comments
APAR Information
APAR number
IT39034
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A18
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-11-10
Closed date
2021-11-18
Last modified date
2021-11-18
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Hypervis HyperV
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A18","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024