APAR status
Closed as program error.
Error description
SQL availability database may be offline during SQL backup, because VDS start/rescan and new iscsi LUN discovery may cause hang when there are parallel jobs. Windows event log may report the following messages: SQL Server hosting availability group '<availability_group>' did not receive a process event signal from the Windows Server Failover Cluster within the lease timeout period. Error: 19407, Severity: 16, State: 1. The lease between availability group '<availability_group>' and the Windows Server Failover Cluster has expired. A connectivity issue occurred between the instance of SQL Server and the Windows Server Failover Cluster. To determine whether the availability group is failing over correctly, check the corresponding availability group re ... log, Windows Server Failover Clustering (WSFC) management console, or WSFC log. The availability group database "<availability_database>" is changing roles from "PRIMARY" to "RESOLVING" because the mirroring session or availability group failed over due to role synchronization. This is an informational message only. No user action is required. IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.2 -> 10.1.8 Initial Impact: Low Additional Keywords: SPP, SPPlus, TS005154179 VDS SMP Alwayson Server Hang
Local fix
Stagger SQL backup and VM backup
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.* * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR Description * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus level * * 10.1.9. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
Logs were indicating that the cluster resource failover and database freeze was happening during VDS API call. Changed VDS API calls to newer storage management APIs that does not cause this cluster resource fail over.
Temporary fix
Comments
APAR Information
APAR number
IT38994
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A18
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-11-05
Closed date
2021-11-17
Last modified date
2021-11-17
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Apps SQL
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A18","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024