IT38940: FAILURE TO UPDATE DS8000 CREDENTIALS IN STORAGE INSIGHTS

APAR status

• Closed as program error.

Error description

• torage Insights users attempting to update credentials for
  DS8000-series devices may experience a failure - the update
  times out and doesn?t update the credentials within Storage
  Insights.
  Internally a null pointer exception is logged and the cause for
  this is a defect.
  Oct 22 15:06:43 dcm-b5cf8487d-gdm2c dcm error Unable to run
  requested system action {?actionType?:?UPDATE_CREDENTIALS?,?sys
  tem?:{?systemID?:{?systemType?:3,?systemUUID?:?uuid_removed?},?
  summarizationLevel?:?SAMPLE?},?credentials?:{?contactPoints?:[?
  id_removed?],?userName?:?user_ID?,?password?:?xxxxxx?,?interopS
  chemaNamespace?:??,?personality?:?block?}}failed for tenant ?uui
  Exception: null java.lang.NullPointerException: null
  java.lang.NullPointerException  at com.ibm.srm.dcm.impl.manager
  .ExecutionHandler.runUpdateCredentials(ExecutionHandler.java:83
  2)
   at com.ibm.srm.dcm.impl.manager.ExecutionHandler.runTask(Execu
  tionHandler.java:154)
   at com.ibm.srm.dcm.impl.manager.DCMServiceManager.requestSyste
  mAction(DCMServiceManager.java:408)
  ____________________________________________________
  The defect is against component: 5608TPCSI
  Server/Manager build/release: 5.4.x
  Problem as described by customer: DS8000 not monitored
  Initial customer impact (low/med/high): med
  

Local fix

• N/A. Fix to be included in future update
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users updating credentials for DS8000   *
  * device                                                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights users attempting to update credentials      *
  * for DS8000 series devices may experience a failure.          *
  * The credential update times out and does not update          *
  * the credentials within Storage Insights.                     *
  *                                                              *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q22   [ 54X-IBM-SI ]
  ( release target 1Q 2022 / March )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels