IT38939: SERVER UPGRADE FROM 7.1.7 OR OLDER V7 OR 8.1.0/8.1.1 TO 8.1.12 AND NEWER FAILS TO START ANR2097E

8.1.14.000-IBM-SPSRV-WindowsX64
8.1.14.000-IBM-SPSRV-Linuxx86_64
8.1.14.000-IBM-SPSRV-Linuxs390x
8.1.14.000-IBM-SPSRV-Linuxppc64le
8.1.14.000-IBM-SPSRV-AIX
8.1.12.200-IBM-SPSRV-WindowsX64
8.1.12.200-IBM-SPSRV-Linuxx86_64
8.1.12.200-IBM-SPSRV-Linuxs390x
8.1.12.200-IBM-SPSRV-Linuxppc64le
8.1.12.200-IBM-SPSRV-AIX
IBM Spectrum Protect Server V8.1.12.X interim fix downloads
IBM Spectrum Protect Server V8.1.14.100 Downloads

APAR status

• Closed as program error.

Error description

• After upgrading the server to version 8.1.12.000 or newer
  successfully, the server fails to start. Error messages
  encountered.
  
  ANR0101E secutil.c(188): Error 1115 opening table
  "SEC.Protected.Items".
  ANR2097E Unable to retrieve the master encryption key from the
  server password file, dsmserv.pwd.
  ANR9999D_3855409967 secStorePassword(secpwd.c:321) Thread<1>:
  Unable to get key of type 3:256
  
  
  This problem will occur when upgrading for the following
  versions:
  1. Original server is between 7.1.3 and 7.1.7 upgrading directly
  to 8.1.12 or newer.
  2. Original server is 8.1.0/8.1.1 upgrading directly to 8.1.12
  or newer.
  
  
  IBM Spectrum Protect / Protect Plus Versions Affected:
  Additional Keywords: TS006914234 TSM SP
  

Local fix

• Perform the upgrade in 2 stages:
  1. Stage 1: Upgrade to any level between 8.1.2.x and 8.1.11.x.
  2. Stage 2: Upgrade to 8.1.12.x or newer.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * All IBM Spectrum Protect server users.                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See error description.                                       *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in levels 8.1.12.200, 8.1.13.100, and  *
  * 8.1.14. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• This problem was fixed.
  Affected platforms for reported release:  AIX, Linux, and
  Windows.
  Platforms fixed:  AIX, Linux, and Windows.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM SERVER

• Fixed component ID

  5698ISMSV

Applicable component levels

• R81A PSY

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