IT38729: EXCEPTION "HASH MISMATCH FOR FILE" IN CLOUDAGENT.LOG ON O365 ONEDRIVE BACKUP WITH IBM SPECTRUM PROTECT PLUS

APAR status

• Closed as program error.

Error description

• Microsoft Office 365 objects protection was introduced with IBM
  Spectrum Protect Plus 10.1.5 version.
  Backup of OneDrive files with 0 bytes length can fail with the
  following messages seen in the job log :
  
  SUMMARY,..,CTGGA2398,Starting job for policy <SLAName>(ID:1234)
                       id -> <JobId>. IBM Spectrum Protect Plus
                       version 10.1.8-4124.
  ...
    ERROR,..,[<ProxyHostAddress>] ONEDRIVE BACKUP - <UserEmail> -
             The task ended with a failed status.
    ERROR,..,[<ProxyHostAddress>] ONEDRIVE BACKUP - <UserEmail> -
             An unexpected error occurred when processing the job
  SUMMARY,..,[<ProxyHostAddress>] ONEDRIVE BACKUP - <UserEmail> -
             processed items: 4 (success: 0  skipped: 0
             failed: 4)
  
  More details from the CloudAgent.log found in the job log
  bundle :
  
  .. [INF] .. Feature's type: ONEDRIVE BACKUP
  .. [INF] .. User's login: <UserEmail>
  ...
  .. [INF] .. The CloudAgent has found 4 "FILE" to backup from
              last backup
  ...
  .. [ERR] .. OneDriveBackupFeature -> SaveFilesToFileSystem has
              thrown an exception
  System.Exception: Hash mismatch for file: <BackupedFileHash>.
  Source hash: , Destination hash: AAAAAAAAAAAAAAAAAAAAAAAAAAA=
     at CloudAgent.Core.Office365.Features.OneDriveBackupFeature.
        <>c__DisplayClass29_0.<<SaveFilesToFileSystem>b__0>d.
        MoveNext() in C:\BuildAgent\work\cloud4Cloud\Release\src\
        CloudAgent.Core\Office365\Features\OneDriveBackupFeature.
        cs:line 921
  --- End of stack trace from previous location where exception
      was thrown ---
     at CloudAgent.Core.Office365.Features.OneDriveBackupFeature.
        <>c__DisplayClass29_0.<<SaveFilesToFileSystem>b__0>d.
        MoveNext() in C:\BuildAgent\work\cloud4Cloud\Release\src\
        CloudAgent.Core\Office365\Features\OneDriveBackupFeature.
        cs:line 923
  --- End of stack trace from previous location where exception
      was thrown ---
     at CloudAgent.Core.Office365.Features.OneDriveBackupFeature.
        <>c__DisplayClass29_0.<<SaveFilesToFileSystem>b__0>d.
        MoveNext() in C:\BuildAgent\work\cloud4Cloud\Release\src\
        CloudAgent.Core\Office365\Features\OneDriveBackupFeature.
        cs:line 923
  ...
  .. [WRN] .. "FILE" '<BackupedFileHash>', action '"Update"',
              status 'in queue'
  ...
  .. [ERR] .. "FILE" '<BackupedFileHash>', action '"Update"',
              status 'failed'
  ...
  .. [INF] .. Task <TaskId> finished. Status: "FAILED", Message:
              Processed 0 of 4 FILE and 0 of 0 DIRECTORY,
  ErrorCodes: 9999: 4
  
  OneDrive files bigger than 0 bytes are unaffected.
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.5 and later
  
  Additional Keywords: SPP, SPPLUS, TS007093866
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum ProtectPlus level 10.1.8                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.9. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The issue was related to the files with 0 bytes size, the issue
  has been fixed, a backup of those files is not generating errors
  anymore.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• Apps     O365
  

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels