IT38570: "THE FOLDER TO BE SYNCHRONIZED COULD NOT BE FOUND" IN CloudAgent.LOG ON O365 MAILBOX BACKUP

APAR status

• Closed as program error.

Error description

• Microsoft Office 365 objects protection was introduced with
  version 10.1.5 of IBM Spectrum Protect Plus.
  The backup of Microsoft Office 365 Exchange data can stop with
  the following messages seen in the job log :
  
  SUMMARY,..,CTGGA2398,Starting job for policy <SLAName>. id ->
                       <JobId>. IBM Spectrum Protect Plus version
                       10.1.7-3102.
  ...
     INFO,..,CTGGA2107,Performing backup of databases [Mailbox]
                       on application server <ProxyHost>
  ...
     INFO,..,CTGGA1712,Guest tools on <ProxyHost> already at
                       latest version: 10.1.8.4115
   DETAIL,..,CTGGA4000,[<ProxyHost>] Unix Host Agent 10.1.999.
                       4124 running as <SPPAgentUser> for backup
                       (task ID: 1234...)
   DETAIL,..,CTGGA4001,[<ProxyHost>] Hostname: <ProxyHostName> /
                       Operating System: Red Hat Enterprise Linux
                       Server 7.8 x86_64 / Python: 3.6.9
  ...
     INFO,..,CTGGR0005,[<ProxyHost>] EXCHANGE MAILBOX BACKUP -
                                     <UserEmail> - Starting task
    ERROR,..,CTGGR0009,[<ProxyHost>] EXCHANGE MAILBOX BACKUP -
                                     <UserEmail> - Task ended
                                     with status: failed.
    ERROR,..,CTGGR0026,[<ProxyHost>] EXCHANGE MAILBOX BACKUP -
                                     <UserEmail> - An unexpected
                                     error occurred when
                                     processing the job.
    ...   ..
  SUMMARY,..,CTGGR0011,[<ProxyHost>] EXCHANGE MAILBOX BACKUP -
                                     <UserEmail> - processed
                                     items: xx (success: yy
                                     skipped: z failed: 0)
  
  In the CloudAgent.log found in the job log bundle, the
  following will be reported :
  
  .. [INF] [taskId=<TaskId>] .. Backing up incremental changes
                                from '/office365/mailbox/
                                <foldername1>/<foldername2>'
                                location
  .. [ERR] [taskId=<TaskId>] .. has thrown an exception
                                System.AggregateException: One or
                                more errors occurred. (Code:
                                ErrorSyncFolderNotFound
  Message: The folder to be synchronized could not be found.
  ...
  <this can be seen for several folders>
  ...
  .. [INF] [taskId=<TaskId>] .. Task <TaskId> finished. Status:
                                "FAILED", Message: Processed all
                                xx EMAIL and all y DIRECTORY,
                                ErrorCodes: 5404: 64, 9999: 3
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.5 and later
  
  Additional Keywords: SPP, SPPLUS, TS006992478
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum ProtectPlus level 10.1.8                        *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.9. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• In some cases, the deleted folder was not correctly processed
  and the data synchronization attempt was made. This problem has
  been fixed so the agent can continue the work successfully
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels