IT38566: O365 MAILBOX BACKUP FAILS WITH "UNEXPECTED ERROR WHILE MARKING CONTAINER AS REMOVED." IN CLOUDAGENT.LOG

APAR status

• Closed as program error.

Error description

• Microsoft Office 365 objects protection was introduced with
  version 10.1.5 of IBM Spectrum Protect Plus.
  The backup of Microsoft Office 365 Exchange data can stop with
  the following messages seen in the job log :
  
  SUMMARY,..,CTGGA2398,Starting job for policy <SLAName>. id ->
                       <JobId>. IBM Spectrum Protect Plus version
                       10.1.7-3102.
  ...
     INFO,..,CTGGA2107,Performing backup of databases [Mailbox]
                       on application server <ProxyHost>
  ...
     INFO,..,CTGGA1712,Guest tools on <ProxyHost> already at
                       latest version: 10.1.7.4124
   DETAIL,..,CTGGA4000,[<ProxyHost>] Unix Host Agent 10.1.999.
                       4124 running as <SPPAgentUser> for backup
                       (task ID: 1234...)
   DETAIL,..,CTGGA4001,[<ProxyHost>] Hostname: <ProxyHostName> /
                       Operating System: Red Hat Enterprise Linux
                       Server 7.8 x86_64 / Python: 3.6.9
  ...
     INFO,..,CTGGR0005,[<ProxyHost>] EXCHANGE MAILBOX BACKUP -
                       <UserEmail> - Starting task
    ERROR,..,CTGGR0009,[<ProxyHost>] EXCHANGE MAILBOX BACKUP -
                       <UserEmail> - Task ended with status:
                       failed.
    ERROR,..,CTGGR0026,[<ProxyHost>] EXCHANGE MAILBOX BACKUP -
                       <UserEmail> - An unexpected error occurred
                       when processing the job.
  
  In the CloudAgent.log found in the job log bundle, the
  following will be reported :
  
  .. [INF] [taskId=<TaskId>] .. Feature's type: EXCHANGE MAILBOX
                                BACKUP
  .. [INF] [taskId=<TaskId>] .. User's login: <UserEmail>
  .. [INF] [taskId=<TaskId>] .. The CloudAgent has found 1
                               "EMAIL" to backup from last backup
  .. [INF] [taskId=<TaskId>] .. SendRequestWithRestResponse
                                Request Completed: "OK"
  .. [INF] [taskId=<TaskId>] .. Task progress: 0%
  .. [INF] [taskId=<TaskId>] .. "DIRECTORY" 'AAMkA...AAA=',
                                action '"None"', status
                                'succeeded'
  ...
  .. [FTL] [taskId=<TaskId>] .. BackupFeatureBase ->
                                ExecuteUserTaskAsync has thrown
                                an exception
  System.Exception: Unexpected error while marking container as
                    removed.
     at ...
  ...
  .. [INF] [taskId=<TaskId>] .. Task <TaskId> finished. Status:
                                "FAILED", Message: Unexpected
                                error while marking container as
                                removed., ErrorCodes: 9999: 1
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.5 and later
  
  Additional Keywords: SPP, SPPLUS, TS005466673
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum ProtectPlus level 10.1.7 and level 10.1.8       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.9. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The issue was related to the incorrect processing of deleted
  mailbox folders. The  problem has been fixed so the deleted
  mailbox folder are processed correctly and backup is
  successfully continued.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels