APAR status
Closed as program error.
Error description
Backup of Microsoft365 OneDrive objects ends with CTGGR0026 "An unexpected error occurred when processing the job." In the diagnostic CloudAgent.log found in the job log bundle, the following error will be seen for the account: Status Code: Gone Microsoft.Graph.ServiceException: Code: resyncRequired Message: Resync required. Replace any local items with the server's version (including deletes) if you're sure that the service was up to date with your local changes when you last sync'd. Upload any local changes that the server doesn't know about. Affected versions: IBM Spectrum Protect Plus 10.1.5 and higher
Local fix
Run full backup with the new SLA for the problematic account
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.5, 10.1.6, 10.1.7 and * * 10.1.8 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus level * * 10.1.9. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
This problem has been fixed so when the tracking changes using delta cannot be used, e.g token has expired, the agent synchronizes the data backup state with the OneDrive service.
Temporary fix
Comments
APAR Information
APAR number
IT38468
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A18
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-09-22
Closed date
2021-09-29
Last modified date
2021-09-29
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Apps O365
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A18","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024