IT38459: UPLOADING LOGS FROM STORAGE INSIGHTS FAILS FOR ANY DEVICE ADDED WITH SSH KEY

APAR status

• Closed as program error.

Error description

• Attempting to upload storage device logs using Storage Insights
  fails if the storage device has been added using an SSH key
  for authentication.
  
  Task failure in Storage Insights:
  Uploading system logs for system <SYSTEM> to ticket
  Logs were not collected from the device with serial number
  <SERIAL NUMBER> for ticket <TICKET NUMBER?.
  
  Any devices added using user/password authentication are not
  affected by this issue.
  

Local fix

• None.  Collect and upload logs outside of Storage Insights.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users and Support uploading log files   *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Attempting to upload storage device logs using Storage       *
  * Insights                                                     *
  * fails if the storage device has been added using an SSH key  *
  * and passphrase for authentication.                           *
  *                                                              *
  * Task failure in Storage Insights:                            *
  *                                                              *
  * Uploading system logs for system <SYSTEM> to ticket          *
  * Logs were not collected from the device with serial number   *
  * <SERIAL NUMBER> for ticket <TICKET NUMBER?.                  *
  *                                                              *
  * Any devices added without a passphrase or using              *
  * user/password                                                *
  * authentication are not affected by this issue.               *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q21   [ 54X-IBM-SI ]
  ( release target 4Q 2021 / October )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels