IT38434: DATA COLLECTION FAILED FOR PURE STORAGE

APAR status

• Closed as program error.

Error description

• The probe for Pure storage system fail with this error:
  java.lang.NullPointerException
  Error while Processing probe data
  com.ibm.srm.dataprocessor.probe.service.exception.ProbeDataProc
  essorException:Error while Processing probe data
  at com.ibm.srm.dataprocessor.probe.thirdparty.ThirdPartyProbePr
  ocessor.processOutputFile(ThirdPartyProbeProcessor.java:49)
  at com.ibm.srm.dataprocessor.common.probe.api.AbstractProbeData
  Processor.processProbeData(AbstractProbeDataProcessor.java:186)
  at com.ibm.srm.dataprocessor.common.probe.api.AbstractProbeData
  Processor.processKafkaProbeData(AbstractProbeDataProcessor.java
  :2095)
  at com.ibm.srm.dataprocessor.probe.service.impl.AbstractDataPro
  cessorService.processOnMessage(AbstractDataProcessorService.jav
  a:461)
  at com.ibm.srm.dataprocessor.probe.service.impl.ProbeDataProces
  sorService.onMessage(ProbeDataProcessorService.java:214)
  at com.ibm.srm.utils.kafka.consumer.tasks.ConsumerTask.lambda$r
  un$1(ConsumerTask.java:237)
  at com.ibm.srm.utils.kafka.consumer.tasks.ConsumerTask$$Lambda$
  270/0x00000000d8101d30.run(UnknownSource)
  at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPool
  Executor.java:1160)
  at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoo
  lExecutor.java:635)
  at java.lang.Thread.run(Thread.java:822)
  Caused by: java.lang.Exception: Exception during post processing
  for Pure Storage
  at com.ibm.srm.dataprocessor.thirdparty.parser.ThirdPartyParser
  .parseStatistics(ThirdPartyParser.java:252)
  at com.ibm.srm.dataprocessor.probe.thirdparty.ThirdPartyProbePr
  ocessor.processOutputFile(ThirdPartyProbeProcessor.java:46)
  ... 9 more
  Caused by: java.lang.NullPointerException
  at com.ibm.srm.dataprocessor.thirdparty.parser.ThirdPartyParser
  .purePostProcess(ThirdPartyParser.java:2704)
  at com.ibm.srm.dataprocessor.thirdparty.parser.ThirdPartyParser
  .postProcess(ThirdPartyParser.java:1094)
  at com.ibm.srm.dataprocessor.thirdparty.parser.ThirdPartyParser
  .parseStatistics(ThirdPartyParser.java:249)
  ... 10 more
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring Pure devices           *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * The Storage Insights probe of Pure storage system fail with  *
  * a Null Pointer Exception error, and the device cannot be     *
  * probed successfully.                                         *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q22   [ 54X-IBM-SI ]
  ( release target 1Q 2022 / March )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels