APAR status
Closed as program error.
Error description
When performing operations using the IBM Spectrum Protect for Virtual Environments GUI it may produce the following message: GVM5277E vCenter credentials are incorrect The following can be checked to see if this is the problem: 1- The SP for VE is installed and the webserver is running and port 9081 is open on the target machine 2- The user ID is correct and can login using RDP. 3- The user ID can login to the TSMVMWareUI and can perform all of the operations. 4- The password for the VCenter Admin ID contains special characters. If the VCenter Admin Password contains special characters, then any use of "&" should be removed or replaced by a different character. The "&" and "|" are not being processed correctly. These special characters ("$", "%", "^") can be used in the password and do not generate the error. Platform/version affected: 8.1.6 and above Additional keywords: #TS006192206 #SP4VE #datamover #dm #spve #spvm
Local fix
Do not use the special character "&" or "|" for any account that IBM Spectrum Protect has to use to interact with the VSphere environment
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Data Protection for VMware levels * * 8.1.6, 8.1.7, 8.1.8, 8.1.9, 8.1.10, 8.1.11, 8.1.12, and * * 8.1.13 on Microsoft Windows x64 and Linux x86_64 platforms. * **************************************************************** * PROBLEM DESCRIPTION: * * See error description * **************************************************************** * RECOMMENDATION: * * This issue is projected to be fixed in the next IBM Spectrum * * Protect for Virtual Environments - Data Protection for * * VMware version 8.1.14 on Microsoft Windows x64 and Linux * * x86_64 platforms. * * Note that this is subject to change at the discretion of * * IBM. * ****************************************************************
Problem conclusion
Clients can not have vSphere user password with such symbols as "&" using IBM Spectrum Protect for Virtual Environments - Data Protection for VMware vSphere Plug-in. A code change was made after which clients can have vSphere user password which contains such symbols.
Temporary fix
Comments
APAR Information
APAR number
IT38425
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2021-09-20
Closed date
2022-01-20
Last modified date
2022-01-20
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
vplugin webserv
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W"}]
Document Information
Modified date:
21 January 2022