IT38293: UNABLE TO REMOVE THE SLA FROM 'SLA POLICY STATUS' WHEN THE LAST ASSIGNED RESOURCE IS REMOVED

APAR status

• Closed as program error.

Error description

• If the last resource (Virtualized System, File System, ...) is
  removed from IBM Spectrum Protect Plus 'Manage Protection' view
  before it is disassociated from its SLA, the 'SLA Policy Status'
  will continue to show the SLA in the respective 'Manage
  Protection' view.
  
  
  This also causes the SLA to run at its defined times, without
  any resource assigned to it.
  
  
  This example shows the issue for a File Server, but this is
  valid for all resources that can be added to IBM Spectrum
  Protect Plus:
  - Navigate to 'Manage Protection' - 'File Systems'
  - Remove the last server from the 'File Systems' panel before
  disassociating it from any assigned SLA
  - The 'SLA Policy status' continues to show the SLA
  
  Checking the schedule tab in 'Jobs And Operations' will still
  display the SLA, and it will continue to be started at the
  defined time.
  
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.x
  
  Additional Keywords: SPP, SPPlus, TS006257620
  

Local fix

• - Add the last removed server back to the respective 'Manage
  Protection' panel
  - Disassociate it from its SLA
  - The SLA will now disappear from 'SLA Policy Status'
  - Remove the server from 'Manage Protection'
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.0 - 10.1.13             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply the fixing level when available. This problem is       *
  * currently projected to be fixed in IBM Spectrum Protect Plus *
  * level 10.1.14. Note that this is subject to change at the    *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• This is caused by incorrect logic in the NGP service, which
  results in incorrect SLA policy information displayed on the IBM
  Spectrum Protect Plus File Systems User Interface (UI) page. The
  NGP service has been updated to properly compute the SLAs that
  are currently in use, which results in the correct "SLA Policy
  Status" information displayed on the File Systems page.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels