IT38259: THE STORAGE INSIGHTS DATA COLLECTOR UPGRADE STATUS SHOWS "UPGRADE TASK EXPIRED" WHEN NO ERROR OCCURRED.

APAR status

• Closed as program error.

Error description

• There are times when data collector upgrade is successful but
  for some reason data collector upgrade status has a failure.
  The following message appears in the data collector panel:
  Oops! Something went wrong during the upgrade. To help fix the
  problem, check out these troubleshooting tips. If you can't
  resolve the problem, open a support ticket. In the meantime,
  your other data collectors will continue to collect metadata.
  
  The upgrade status has this "Upgrade task expired".
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users upgrading their Data Collector(s) *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * There are times when data collector upgrade is successful    *
  * but for some reason data collector upgrade status has a      *
  * failure.                                                     *
  *                                                              *
  * The following message appears in the data collector panel:   *
  * Oops! Something went wrong during the upgrade. To help       *
  * fix the problem, check out these troubleshooting tips. If    *
  * you                                                          *
  * can't resolve the problem, open a support ticket. In the     *
  * meantime,your other data collectors will continue to collect *
  *                                                              *
  * metadata.                                                    *
  *                                                              *
  * The upgrade status has this "Upgrade task expired".          *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q21   [ 54X-IBM-SI ]
  ( release target 4Q 2021 / December )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels